Refund policy

At Pehraan, we want you to feel confident and happy with every purchase. If something isn’t right, we’re here to help with a transparent process.

1. Return & Exchange Basics

You may request a return or exchange within 7 days of delivery.

Note: Returns or exchanges will only be accepted if the product is returned in its original brand packaging.

  • One-Time Free Service: We offer one free return or exchange per original order-whatever applicable and approved in your case.
  • Eligibility: Products must be unused, unwashed, with original tags intact and in original packaging.
  • Post-Exchange: Items received via an exchange cannot be returned or exchanged a second time.
  • Deadline: We cannot process requests made after the 7-day window.

2. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect product from what you ordered, only in that case there's an option to return otherwise your order will be only eligible for exchanges. However, no return or exchange will be processed in case of any other reasons except above. 

Return will be accepted only in case where the customer has an unboxing video and proof of a damaged or defective product. 

3. Shipping & Pickups

  • Reverse Pickup: We typically arrange a pickup from your address.
  • Self-Shipping: If your PIN code is not serviced for reverse pickup, you will need to courier the item to us.We will reimburse shipping costs up to ₹200.A valid courier receipt is mandatory for reimbursement.

4. Combo & Multi-Item Discounts

If you return part of a combo or a bulk-discounted order:

  • Recalculation: The refund will be calculated based on the standalone price of the items you keep.
  • Adjustments: Any combo benefits or bulk discounts will be adjusted accordingly from the refund amount.
  • Payment Notes: UPI or payment gateway discounts applied to the original order do not carry forward to exchanges or partial returns.

5. Cancellation Policy

  • Before Shipment: You may cancel your order anytime before it is dispatched.
  • After Shipment: Once an order is dispatched, it cannot be cancelled.

6. Refund Timeline

Cancelled Orders

  • Processing Time: Generally, Refunds are initiated within 7 days of receiving the products at our warehouse.
  • Refund Method: Original payment method (3–5 business days)

Returned Items

  • Processing Time: 1–2 days after QC pass
  • Refund Method: Original method (Prepaid) or Bank/UPI (COD)

Exchange Difference

  • Processing Time: After exchange delivery
  • Refund Method: Bank account or UPI

⚠️ Important Guidelines

  • Handover: Ensure only the approved products are handed to the courier. Pehraan is not responsible for incorrect items handed over.
  • Receipts: Always collect a pickup receipt from the courier partner.
  • Tracking: The status must show as “Picked Up” for the return to be validated.

Note: Returns or exchanges will only be accepted if the product is returned in its original brand packaging.

Questions? We strongly recommend reaching out to our support team at pehraanindia@gmail.com before taking action to ensure your request is handled correctly.