Refund policy

At Pehraan, we want you to feel confident and happy with every purchase. If something isn’t right, we’re here to help with a transparent process.

1. Return & Exchange Basics

You may request a return or exchange within 7 days of delivery.

  • One-Time Free Service: We offer one free return or exchange per original order.
  • Eligibility: Products must be unused, unwashed, with original tags intact and in original packaging.
  • Post-Exchange: Items received via an exchange cannot be returned or exchanged a second time.
  • Deadline: We cannot process requests made after the 7-day window.

2. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect product from what you ordered, only in that case there's an option to refund otherwise your order will be only eligible for exchanges.

3. Shipping & Pickups

  • Reverse Pickup: We typically arrange a pickup from your address.
  • Self-Shipping: If your PIN code is not serviced for reverse pickup, you will need to courier the item to us.We will reimburse shipping costs up to ₹200.A valid courier receipt is mandatory for reimbursement.

4. Combo & Multi-Item Discounts

If you return part of a combo or a bulk-discounted order:

  • Recalculation: The refund will be calculated based on the standalone price of the items you keep.
  • Adjustments: Any combo benefits or bulk discounts will be adjusted accordingly from the refund amount.
  • Payment Notes: UPI or payment gateway discounts applied to the original order do not carry forward to exchanges or partial returns.

5. Cancellation Policy

  • Before Shipment: You may cancel your order anytime before it is dispatched.
  • After Shipment: Once an order is dispatched, it cannot be cancelled.

6. Refund Timeline

Cancelled Orders

  • Processing Time: Generally, Refunds are initiated within 7 days of receiving the products at our warehouse.
  • Refund Method: Original payment method (3–5 business days)

Returned Items

  • Processing Time: 1–2 days after QC pass
  • Refund Method: Original method (Prepaid) or Bank/UPI (COD)

Exchange Difference

  • Processing Time: After exchange delivery
  • Refund Method: Bank account or UPI

⚠️ Important Guidelines

  • Handover: Ensure only the approved products are handed to the courier. Pehraan is not responsible for incorrect items handed over.
  • Receipts: Always collect a pickup receipt from the courier partner.
  • Tracking: The status must show as “Picked Up” for the return to be validated.

Questions? We strongly recommend reaching out to our support team at pehraanindia@gmail.com before taking action to ensure your request is handled correctly.